Polley Policies: Tuition, Registrations, Refunds

When making a purchase through Polley Associates for courses, materials, or other services, you agree to be bound by these policies:

Limits of liability

In all circumstances, Polley Associates’ liability to issue refunds or apply credits for products, classes, or courses for any reason is limited solely to the original purchase amount or, if applicable, the unused portion of credit remaining, within 12 months of the original purchase date.

Class or course reservations

Polley Associates reserves the right at its discretion to limit class enrollments. All enrollments are accepted on a first-paid, first-confirmed basis. A student has not reserved a place in a class until registration is complete and the appropriate tuition is paid in full.

Class cancellation refunds

Polley Associates may find it necessary to cancel classes or courses at its discretion. If this should occur, students will be notified and all fees will be refunded or transferred based on the student’s request.

Should classes or courses be canceled due to events, activities, conflicts, or circumstances beyond the control of Polley Associates, tuition and fees will be refunded, less a $15 per course refund fee. As an alternative, transfers to other course options of the same price will be honored for no fee provided the student contacts Polley Associates a minimum of 18 hours before the scheduled class.

Pre-licensure Tuition payments, withdrawals, refunds

Effective February 22, 2024:

Pre-Licensure Course Tuition: All credit expires one year from the original purchase date.

Transfer Requests:

  • Tuition can be transferred to another course for no fee (one time) for up to one year at any time prior to the original course start date.
  • A transfer fee of $15 will apply to a second transfer request.
  • A transfer fee of $25 will apply to all subsequent transfer requests within the one-year time frame the tuition credit is valid.
  • A student may also be required to purchase new materials if there are any changes between the original course scheduled and their transfer option. Charges vary based on materials.
  • The student is responsible for any price difference if applicable, at the time of transfer.
  • The original registrant can only use credit.

Refund Requests: 

  • Tuition can be refunded, less a $15 processing fee with at least 72 hours’ notice prior to the course start time.
  • Refund requests with less than 72 hours’ notice, but prior to the course start time are subject to a $25 Withdraw Fee
  • Refund requests made after the class start time, but prior to the start of the second session of a course are subject to a $50 Withdraw Fee.
  • There are no refunds after the beginning of the second class session.
  • There are no refunds on any non-credit courses within a package purchase. See below for more information.

Any Materials and/or shipping costs are non-refundable and non-returnable

  • Costs for all printed and digital materials, as well as any shipping, handling, or processing fees, are non-refundable and non-returnable for all courses. 
  • Students in classroom courses can opt to pick up materials early in person, pay for shipping, or receive their books on the first day of class. Once the materials are in shipped OR in your possession, whichever is first, they are non-refundable.
  • Students enrolled in a live-streaming course will have books shipped to the address on file upon registration. Once materials have shipped, they are not refundable. We are not responsible for errors in the address on file. Please ensure your address is correct at registration, or you may be responsible for the purchase of new books and shipping fees.

Non-credit program class payments, withdrawals, and refunds

  • Tuition credit is valid for one year from original purchase date.
  • No refund is provided for any reason for Best Start tuition.
  • No refund is provided for any reason for any Exam Prep programs.
  • All non-credit courses may be transferred once for no fee.
  • A transfer fee of $15 will apply to a second transfer request within the one-year time frame that tuition credit is valid
  • A transfer fee of $25 will apply to all subsequent transfer requests within the one-year time frame the tuition credit is valid.
  • Credit can only be used by the original registrant.

Continuing education and recertification Tuition payments, withdrawals, and refunds

Payments in full are due upon registration for any continuing education or recertification class or course.

No refunds will be made for any continuing education or recertification classes that are scheduled and held. Students who expect they will not or cannot attend scheduled continuing education or recertification classes for any reason must notify Polley Associates at least 18 hours in advance by phone or e-mail. Failure to provide advance notification, or failure to complete a scheduled class or course in its entirety, may result in tuition forfeiture.

Students who have provided proper advance notification and miss a scheduled class may use their tuition credit to apply for any future registration. The student is responsible for any payment difference at the time of transfer. Credit is valid for one year from the original purchase date. Credit can only be used by the original registrant.

Special CE Note: Those electing for our PA/NJ Dual State Continuing Education Package must attend all days as scheduled to receive ANY credit. Attendance of only one day or any partial time of this package is not worth any credit. The PA-only mandatory topic course has no monetary value toward this package, and there is no refund, price adjustment, or transfer option for this 3.5-hour course. If you elect to not attend the PA Required topic course at the time you are enrolled, you are not eligible to take it again or at any other time, either online or in person, without a new registration, enrollment, and payment.

Participation in live-streamed courses utilizing digital materials

At registration, students participating in live-streamed classes or courses will be notified that they must have the ability to either view materials digitally throughout the course or print a copy of materials for their use.

Digital materials will be sent to registered participants via e-mail no fewer than 24 hours before the course start date and time. Many live-streamed classes provide digital PDF copies of materials.

If you require printed materials to be sent for a class that provides only digital materials, you must be registered in full no fewer than 10 days before the course start date and time, and contact Polley Associates via phone to pay an additional fee for printing, shipping, and handling. Prices vary based on the course.

Student identifications and documentation

To ensure Polley Associates complies with various regulatory requirements, students attending any classes or courses may be asked to provide, upon demand, photographic proof of identity such as a current driver’s license, state or military identification, or other similarly suitable documentation. They also may be required to complete and sign an enrollment agreement and complete an end-of-class or end-of-course survey.

Returned check charges

There is a $50 charge for returned checks.

Other applicable policies

Other enrollment and refund limitations or exceptions may apply.

Pre-Licensure Payments, Withdraws, and Refunds with a registration date of May 31, 2023, or Prior:

Costs for materials and any shipping are non-refundable for all courses.  Materials, shipping, and handling carry a value of $85 toward each broker course. Pre-license materials and shipping costs vary and costs are allocated at the time of registration and noted on your student receipt.

The remaining tuition can be applied to another course or refunded, less the following fees under the following conditions: If a learner withdraws from any sales or broker licensing courses before the first class session, a $5 processing fee will be charged for each registered course. If a learner withdraws before the second class session, a $50 processing fee will be charged. No refund will be made after the beginning of the second class session.

Student materials for live-streamed courses are shipped to participants upon registration. Students in classroom courses can opt to pick up materials early in person, pay for shipping, or receive their books on the first day of class. Once materials have shipped, they are not refundable, even if you drop or transfer the class. Once materials are in your possession from pick up or hand-out in class, they are also non-refundable, even if you drop or transfer the class.

No refund is provided for any reason on Sales Exam Prep, Broker Exam Prep, or Best Start tuitions, which are non-credit programs.

There is no refund on books or digital media in any form.

Credit expires one year from the original payment. Transfer fees may apply if changing your originally scheduled class. Any no-show of a scheduled class is not subject to transfer.